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Terms of Service

Last updated: 23 July 2026

Terms of Service – Pharmacy Weight Loss Wooldale

Pharmacy Weight Loss Wooldale | GPhC Registration No. 9012511 | Last updated: July 2026

Please read these Terms of Service carefully before using our online pharmacy weight loss clinic. By placing an order or registering with us, you agree to be bound by these terms.

1. About Us

Pharmacy Weight Loss Wooldale is a GPhC-registered online pharmacy (GPhC No. 9012511) operating in Wooldale, UK. We provide weight management consultations and prescription and non-prescription weight loss treatments via our online platform. Our services are regulated by the General Pharmaceutical Council (GPhC).

2. Eligibility

To use our services, you must:

We reserve the right to refuse service to anyone who does not meet our clinical eligibility criteria. Eligibility is assessed by our pharmacist on a case-by-case basis.

3. Prescriptions and Clinical Assessment

All prescription weight loss treatments are subject to a clinical assessment by our pharmacist. Submitting a consultation does not guarantee that a prescription will be issued.

You must provide accurate and complete information during your consultation. Providing false or misleading information may result in your account being suspended and could pose a risk to your health.

Prescriptions are issued at the sole discretion of our prescribing pharmacist in accordance with current clinical guidelines. We may contact your GP or request additional information before processing your order.

4. Payment

Payment is required at the time of placing your order. We accept major credit and debit cards. All transactions are processed securely.

Prices are displayed in pounds sterling (GBP) and include VAT where applicable. We reserve the right to change pricing at any time, but any changes will not affect orders already confirmed.

If your consultation results in a prescription not being issued, you will receive a full refund of any consultation or product fees paid, unless a clinical review service has already been completed.

5. Delivery

Once your order has been reviewed and approved by our pharmacist, delivery will be made within 1 working day. Orders approved after the daily dispatch cut-off will be dispatched the next working day.

Delivery is available to UK addresses only. We are not responsible for delays caused by third-party couriers, incorrect address details provided by the customer, or circumstances beyond our control.

All medications are dispatched in discreet, secure packaging to maintain patient confidentiality.

6. Cancellations and Refunds

You may cancel your order before it has been approved and dispatched. To cancel, please contact us as soon as possible via our website or email.

Once a prescription has been dispensed and dispatched, we are unable to accept returns or issue refunds for prescription-only medicines (POMs), in accordance with UK medicines regulations.

Non-prescription products may be returned unused and in original packaging within 14 days for a full refund, provided they have not been opened for hygiene or safety reasons.

If you believe you have received a faulty or incorrect product, please contact us immediately and we will resolve the matter promptly.

7. Medical Disclaimer

Our services are not a substitute for professional medical advice, diagnosis, or treatment from your GP or NHS provider. If you experience a medical emergency or serious side effects, call 999 or contact NHS 111 immediately.

Weight loss medications carry risks. You must read all patient information leaflets supplied with your medication. It is your responsibility to inform us of any changes to your health, medications, or circumstances that may affect your treatment.

8. Data and Privacy

We handle your personal and health data in accordance with UK GDPR and the Data Protection Act 2018. We aim to respond to all data-related enquiries within 48 hours. For full details, please refer to our Privacy Policy.

9. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Contact Us

If you have any questions about these terms, please contact Pharmacy Weight Loss Wooldale through our website. We are committed to resolving any concerns promptly and professionally.